- 15,000 users out of 31,000 potential
- Sessions lasting longer
- Some users unhappy with current service
- Grow service to meet demand. Pull remote access out of CSF and bill individuals or departments for usage
- FY ‘00 costs will be approximately $1.1M. This represents 20% of total central service expenses or $1.70 - $2.37 per billed IP address per month.