Use continuous process improvement approach to seek maximum cost-effectiveness and high degree of customer satisfaction. (Recognize economies of scale)
Network is key to many other investments across Penn.
Customers and ISC work as a partnership when making decisions. (NPTF Process/Team)
The model must be structured so that increasing demands that are fueled by rising service delivery requirements and expectations can be met. (Demand-based)
The model should be rational from both a client and ISC perspective and be measurable in terms meaningful to client (i.e. IP address).