Updated Assumptions (Continued)
In FY2003 a 52.6% overhead rate was calculated to cover costs of benefits, rent, training, computers, telephones, etc. TBD for FY2004.
The NOC will not be physically staffed (7x24x365) through FY2007. It will continue to operate from 6 AM – 11 PM, M-F with the rest of the week covered by technical staff on beepers.
5-year budget (FY2003-07) submission in August 2002, included 3% per year increases for the central service fee and 2.5% increases for wallplate connections.