Apriori Implementation Team - Minutes May 7, 1996 (1:30 - 3:30) Attending: Mike Kearney, Mike Dettinger, Emily Corse, Tony Olejnik, Lila Shapiro, Kristin Nelson Handouts: - Meeting Agenda - Desktop hardware & software requirements Meeting Summary: - Review of project plan and status of items - Demonstration of incident & document creation Announcements - Project plan is now on the web site (www.upenn.edu/restruct/helpdesks/) - Apriori second tier support is provided by Answer Systems. Pursue this if first level support is insufficient. - Generic customers for Apriori testing are named "Generic Customer" and "Generic II Customer" Issues: - SAS quick calls - time to log calls when there is a quick answer. Apriori will change the way SAS helpdesk does business in this situation. - SAS installation ticket currently creates multiple work orders from the FileMaker Pro database. Will this be possible using Apriori? Team agreed that this is not a top priority but will need investigation. - Macintosh X client configuration and use ToDo: EC - document for Macintosh setup in eXodus MK - details on MacX availability & licensing MK - investigate cut & paste in eXodus EC - meaning of ampersand (&) in Apriori LS - test restore of backup in early June MK / KM - client definitions item reassigned in project plan Meeting Details: eXodus configuration on the Macintosh We discussed various configuration issues using a Macintosh X session and Apriori's mfsupport. - issue with cut, copy & paste - select "Rootless Macintosh" in the screen editor setup in eXodus - printing is under investigation by TO Apriori issues - clicking on the document ID in the incident window does not bring up the document - integrity of the master symptom list needs to be maintained - the ampersand must have a special meaning within Apriori. Use of "&" gives odd results -- EC will investigate Project progress - list of hardware/software requirements complete -- TO sent via email - document criticalities - only one criticality called "standard" - strawman proposal for client data (fields) -- MK sent copy to team - define on-going database maintenance -- may need to split it up into its components - printing from Mac using X -- TO is investigating and making progress - weekly backup appears successful and investigating backups with ADSM. LS will plan for test restore of backup in early June. Backups are made to two types of media. - document template draft complete. Discussed fields that are maintained with the document and those to be placed within the document. The template is already set up in Apriori. Demo for end of month For an Apriori demonstration we are targeting for using real client data, incident and document templates Demonstration of incident & document creation We ended the meeting with an Apriori demonstration. Minutes recorded by Kristin Nelson. Please notify email@example.com of any changes.