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RESTRUCTURING COMPUTING ACROSS PENN

Services for Local Providers Pilot Project
Exercises for Super User Group Meeting - 11 November 1996 If you were unable to attend the Super Users Group meeting and are interested in providing feedback to the pilot please feel free to complete the exercise and send your responses to us via e-mail at aseltine@pobox.upenn.edu, mkearney@isc.upenn.edu.

Exercise (completed by four groups, each made up of 10-15 super users)

Pick a facilitator/recorder
Pick a spokesperson

1. As local providers of computing support, what are your hardest problems?

2. As local providers of computing support, what are your biggest missed opportunities?

3. Brainstorm resources or services specifically for local providers of computing support that would help you do your job better. [For this exercise assume that no services exist. Brainstorm useful services, including current ones that you would find helpful.]

4. Help your spokesperson pull together two flip charts for a three-minute report to the larger group:

Chart 1 - list your 5 or 6 highest priority problems or missed opportunities.

Chart 2 - list your 5 or 6 highest priority resources or services [for local providers of computing] that would help you do your job.

Prioritize

After the groups presented each person was given three red dots and three green dots to be used to identify the issues in each category which were their highest priorities. The red dots could only be spent on the problems or missed opportunities, and the green dots could only be spent on the resources or services.

Results of the voting have been compiled, with duplicate or similar issues combined where appropriate.


Local Services Pilot     Super User Group Meeting    

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