Reporting Problems to Penn Information Security
Penn's Office of Information Security is available to respond to computing
security incidents on a 24-hour a day, 365-day a year basis. You can reach
us in either of the following ways:
IMPORTANT! If you believe that the computer
security issue you wish to report involves a possible threat to the personal safety of yourself or any other person, or if you believe that it involves criminal activity (including identity theft), we strongly urge you to report it directly to Penn Public Safety by calling them at 511 (on-campus) or 215-573-3333 (off-campus/cell phone). Although Penn Information Security is not a law enforcement agency, we will consult with Public Safety on criminal investigations involving computing security.
If you're unsure about what you should report, or how you should report
it, here are a few suggestions:
- If you are reporting an attack against a computer belonging to you,
and the attack appears to be coming from or involve a computer that
is part of Penn's network, it is very helpful if you can forward any
logs you have that detail the attack to us at email@example.com
to assist in the investigation.
- If you are a Penn computer user, and you have reason to believe that
one or more of your computers has been compromised (especially if the
computer is covered by the Critical
Host Policy ), then report it to us along with any logs or other
evidence you have detailing the compromise. It's also a good idea to
unplug the affected machine(s) from the network until the matter is
- If you are reporting what you believe is a violation of copyright
law involving a computer that is part of Penn's network, please read
this page before making your report.
- If you are contacting us about a forgotten PennKey password, lost or expired Setup Codes, or anything related to your PennKey, please note: University policy and security guidelines do not permit Setup Codes to be issued by telephone or email, nor can anyone in Information Security set or reset your PennKey password. You will need to visit one of the PennKey Administration Offices to be issued a PIN, or request one be (postal) mailed to you using the automated system. For more general information on PennKey, please visit http://www.upenn.edu/computing/pennkey/setreset or write to firstname.lastname@example.org
- If you have received an email (usually from Nigeria or other African
country) that seems to involve a scheme offering you millions of dollars
to help launder "trapped" funds, please don't report it to
us. Read this instead: http://www5dev.www.upenn.edu/computing/security/advisories/419scam.html
The above does not cover all situations, of course, so if you think there's any possibility that your problem concerns computing security,
it's better to ask us and find out that everything's OK than to let it ride and risk it becoming a much more serious problem.
Last updated: Thursday, June 12, 2014