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Emergency Dialing

Emergency Penn Police

On campus from traditional phone 511
On campus from PennNet Phone 511
Off campus 215-573-3333

Emergency Philadelphia Police/Fire

On campus from traditional phone 911 or 9 + 911
On campus from PennNet Phone 911 or 9 + 911
Off campus 911

PennNet Phone 911/511 Service Notice

There are some differences between traditional analog telephone service and PennNet Phone (VoIP), mainly VoIP’s non-working status during power and network outages as well as the customer’s ability to move the phone set to a new location. PennNet Phone 911/511 emergency calling services will not be available if:

  • There is a power outage resulting in loss of power to the PennNet Phone set
  • There is a network outage resulting in loss of network connectivity to the PennNet Phone set
  • You move your PennNet Phone set to a location other than the Registered Location on file with the University of Pennsylvania.  To register a new location, please contact your Telephone Support Provider (TSP).
  • If PennNet Phone is out of service, use another phone to dial 911/511 or dial (215) 573-3333

Preview of the 911/511 Label

The handsets distributed for PennNet Phone Service come equipped with a 911/511 Service Notice label. Do not remove this label from your handset.

A preview of the 911/511 Service Notice label  (Adobe PDF Document).


Page updated on September 18, 2013


Information Systems and Computing
University of Pennsylvania
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